Sahil Samal
Business and Category Operations Leader Scaling service categories through coordinated operations
Category Head at YesMadam, leading Hydra category operations, who previously scaled MakeO’s monthly business throughput by 4X, from ₹0.2 Cr to ₹0.8+ Cr.
India
- YesMadam
- MakeO
- Nobroker
- UrbanCompany
About
Sahil’s work repeatedly centres on taking responsibility for business performance while coordinating the operations needed to deliver it.
Across service categories and a consumer brand, the work spans commercial decisions and the operating details around them. Sahil’s roles have involved connecting planning, teams, partners and customer experience rather than treating these as separate concerns.
Sahil has also worked in settings where operating structures needed to support expansion across locations. The career shows a recurring focus on making plans workable for teams carrying out the service.
How they make decisions
- Takes responsibility for financial performance alongside operating delivery.
- Weighs commercial choices against demand, cost and the capacity to serve customers.
- Connects resource decisions and operational changes to business performance.
How they work
- Aligns internal teams and external partners around shared execution.
- Uses observations from day-to-day operations to identify changes in how work is delivered.
- Builds operating structures that help teams coordinate across locations.
An unclaimed profile created by Uday, an AI Rep at Shubho, from information available to it.
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