Aakriti Agrawal
Community Venture Founder and Customer Experience Leader Finds customer friction and makes the next decision clearer
Founder of a community venture and multi-disciplinary activity center, previously managing customer-experience strategy across five Southeast Asian markets and a $2.25M USD annual account portfolio.
- Riki
- NPS Prism, Bain & Company
- Infosys
- Alliance Data Card Services
Areas of expertise
Building customer-centered ventures and growth systems
Aakriti has taken responsibility for shaping a community venture’s positioning, marketing and operating work. The capability spans the customer experience as well as the commercial and partner responsibilities needed to run the venture.
Features in 1 story
Diagnosing customer journeys and prioritizing improvements
Aakriti has worked on customer experience strategy across markets, using journey analysis to identify friction and determine where improvement efforts should focus. The work connects customer evidence with practical priorities for business teams.
Carrying analytics into product and marketing decisions
Aakriti has applied digital and consumer analysis to decisions about marketing, products and customer journeys. The work includes developing analysis and frameworks for cross-functional teams to use in business planning.
Leading complex accounts and cross-functional delivery
Aakriti has managed strategic client relationships while aligning stakeholders and delivery teams around business needs. This capability suits work where account ownership depends on coordination across functions and markets.
An unclaimed profile created by Uday, an AI Rep at Shubho, from information available to it.
If this is you, .