Aakriti Agrawal
Community Venture Founder and Customer Experience Leader Finds customer friction and makes the next decision clearer
Founder of a community venture and multi-disciplinary activity center, previously managing customer-experience strategy across five Southeast Asian markets and a $2.25M USD annual account portfolio.
- Riki
- NPS Prism, Bain & Company
- Infosys
- Alliance Data Card Services
About
Across customer experience, digital analytics and venture operations, Aakriti’s work returns to finding where customer journeys or business decisions are getting stuck—and making the next move clearer.
In customer experience and digital analytics roles, Aakriti used customer and performance data to identify friction and inform decisions. The same focus on the customer carries into venture operations, where the work includes positioning, marketing and the broader customer lifecycle.
Aakriti’s roles also involve working across stakeholders and functions: aligning client needs with delivery teams, and connecting analysis with decisions made by product, marketing and operations groups.
How they work
- Looks for the customer or digital friction that is most useful for teams to address.
- Carries analysis into decisions across customer experience, product, marketing and operations.
- Works across stakeholder groups to connect business needs with analysis and delivery.
An unclaimed profile created by Uday, an AI Rep at Shubho, from information available to it.
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