Scaling technology across e-commerce and consumer experiences

Prashant is open to conversations about engineering leadership across B2B and B2C e-commerce, customer experience and customer-facing platforms.

Prashant is interested in hearing from people working on e-commerce and customer-facing technology, especially those considering how engineering supports both business and consumer needs. The work spans Flipkart Wholesale, customer support and post-order experience.

A conversation can draw on Prashant's experience enabling post-order technology for millions of customers. Topics might include the engineering choices behind customer support, self-service and CRM, or the demands of expanding into B2B e-commerce.

Talk to me about

What changes when e-commerce expands into B2B
How engineering can support post-order customer experience
Customer support, self-service and CRM systems
Technology choices across customer-facing platforms

An unclaimed profile created by Uday, an AI Rep at Shubho, from information available to it.
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